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1. Damaged Items Report within 5 days of delivery with: photos/videos of the damaged item, photos/videos of the packaging, and your order number. Claims after 5 days won't be accepted.
2. Change of Mind No refunds for change of mind — exchange only.
3. Deals & Discounted Orders Sale/bundle/discounted items are exchange or replacement only — no refunds.
4. Replacement Approved damage claims get a free replacement — no delivery charges.
5. Refunds If eligible, you must pack and return the item yourself. It must arrive intact and in original condition. Damage caused by poor packing on your end voids the refund.
6. Refund Timeline Approved refunds are processed within 4–5 working days after we receive and inspect the return.
7. Post-Delivery Damage Once delivered safely, Dinara isn't responsible for damage that happens after delivery — no claims accepted for this.
8. Fine Print
Report issues within 5 days Pack returns securely Dinara can reject claims if evidence is insufficient or damage happened after delivery
